FIND SUPPORT FOR YOUR PRODUCTS

Select your product type to explore general support information.

Holiday Closure Notice
Holiday Closure Notice

Service hours for Thursday, April 2nd: 8 am – 2 pm EST

We will be closed for the holiday on Friday, April 3rd.

Normal business hours will resume on Monday, April 6th.

Please note that our call center hold times and email response times are longer than usual after holiday closures.

  • Contact Us
    Need a professional?
    Our customer service phone numbers are listed here along with our inquiry form.
    Reach Out Now
  • FAQ
    Frequently Asked Questions
    Have Questions? We have answers.
    View FAQs
  • Warranty
    Peace of Mind Guaranteed
    Our customer service phone numbers are listed here along with our inquiry form.
    View Warranties
  • Video Gallery
    Looking for step-by-step guidance?
    Learn more about our brand and our products by watching key videos. 
    Watch More
  • Order Now
    How to Order
    New to door hardware? Or looking for a refresher on the pieces necessary to complete your order? Let us guide you on the necessary information to place your order. 
    Explore Now
  • Resources
    Product Literature
    If you are looking for any of our price books or product pamphlets, take a look at all of our up-to-date literatures. 
    Explore Now
  • Case Lookup
    If you have submitted an Inquiry through our Contact Us form or recently called our Consumer Support, you probably received a case number. Please enter your email address along with this case number to view your Case status or Add comments.
    View Your Case Status
  • Register a Product
    Register your product to access product warranty, receive accurate product support, and enable our customer service team to better serve your needs.
    Register Your Product
  • Product Templates
    Explore assembly diagrams, measurements and templates for Baldwin door hardware including locks, levers and mortise locks.
    Explore Now